A safe freelance marketplace is a productive one. That is why we combine verified identities, secure escrow payments, and around-the-clock monitoring to protect every client and every freelancer. From the first message to the final review, we work behind the scenes so you can focus on great work. Our Trust team investigates reports quickly, our fraud systems learn from millions of signals every day, and our privacy practices meet global standards including GDPR and CCPA. Whether you are hiring for the first time or building a long-term freelance career, you can count on transparent policies, real human support, and technology designed to keep bad actors out.
Six layers of protection working together across every project.
Every freelancer and client passes multi-step identity checks. Government ID, email, and phone verification reduce impersonation and build a trusted community where real people work with real people. Verified badges make it easy to spot reputable members at a glance.
Funds are held in escrow and released only when milestones are approved. Bank-grade encryption, PCI-compliant processing, and clear payout schedules mean money is protected at every step of the project from kickoff to final delivery.
Machine learning models detect suspicious sign-ups, off-platform payment attempts, and duplicate accounts in real time. Our Trust team reviews flagged behavior daily so scams are stopped before they reach honest users.
We adhere to strict global data privacy standards, including GDPR and CCPA, to ensure your personal and professional information is always kept completely secure and confidential.
Our comprehensive guidelines set the standard for professional behavior, ensuring a respectful, inclusive, and highly collaborative working environment for all marketplace participants.
Continuous monitoring systems watch for unusual activity or unauthorized access, proactively locking down compromised accounts instantly to prevent any unauthorized actions.
Every step is designed to protect both sides of the project.
Sign up in minutes with email verification.
Confirm who you are to earn a verified badge.
Agree on scope, timeline, and milestones.
Funds held safely in escrow until approved.
Deliver work and approve final milestone.
Share honest feedback to help the community.
Our platform is designed so that trust is built into every stage of the freelance relationship. When a new user joins, we begin by confirming basic details and, when appropriate, verifying government-issued identification. This foundation ensures that the people you meet on the marketplace are real, accountable, and committed to professional collaboration. Verified badges appear on profiles so both clients and freelancers can quickly recognize members who have completed our checks.
Once a project is agreed upon, funds move into a secure escrow account before any work begins. This means freelancers can start with confidence, knowing the budget has been committed, while clients keep control until deliverables meet the agreed milestones. Clear scopes, structured milestones, and time-stamped communication create a transparent record that protects both parties in case questions arise.
During delivery, our systems monitor for unusual patterns such as off-platform payment requests, suspicious file sharing, or account takeovers. If anything looks wrong, we act quickly, freezing funds when necessary and involving our specialist Trust team. When the project completes, both sides leave honest reviews that build long-term reputations and help the community make better hiring decisions in the future.
Answers to the most common trust and safety questions.
Every user goes through an identity verification step before they can buy, sell, or message on the platform. This typically includes confirming a valid email and phone number, and for sellers or higher-value activity, a government-issued ID check. Verified accounts are marked with a badge so you can see at a glance who you're dealing with.
Yes. All payments are processed through our secure, encrypted payment system, and funds are held until both sides confirm the transaction is complete. This protects buyers from paying for something they never receive, and protects sellers from chargebacks after a good-faith delivery.
If a buyer and seller can't resolve an issue directly, either party can open a dispute through the Resolution Center. Our Trust & Safety team reviews the order details, messages, and any evidence submitted, then makes a fair decision, which can include a refund, a partial refund, or releasing payment to the seller.
Your personal data is encrypted in transit and at rest, and it's only used to operate the marketplace, verify accounts, and prevent fraud. We never sell your data to third parties, and you can review, update, or request deletion of your information at any time from your account settings.
Yes. Every profile, listing, and message has a report option, so you can flag suspicious behavior in just a couple of taps. Reports are reviewed by our Trust & Safety team, usually within 24 hours, and we'll follow up with you on the outcome when appropriate.
We use a combination of automated fraud detection, manual review, and community reporting to catch bad actors early. Suspicious patterns like sudden account changes, mismatched payment details, or requests to move a deal off-platform are flagged automatically and routed to our team for investigation.
No. All payments must go through the platform's official payment system. Off-platform payments aren't covered by our buyer or seller protections, and they're one of the most common tactics used in scams, so we actively discourage and restrict them.
Yes. Accounts are monitored on an ongoing basis, not just at sign-up, for signs of compromised credentials, unusual login locations, or behavior that breaks our community guidelines. If something looks off, we may temporarily limit an account while we investigate.
Our community guidelines set the ground rules for respectful, honest, and safe interactions on the platform, covering things like accurate listings, no harassment or hate speech, no counterfeit or prohibited items, and honest reviews. You can read the full guidelines in the Help Center, and repeated violations can lead to account suspension.
Reviews can only be left by users who completed a verified transaction, which stops fake or paid reviews from unrelated accounts. We also use automated checks to detect review manipulation, and any review found to be fraudulent or coordinated is removed.
Yes, two-factor authentication (2FA) is available and strongly recommended for every account. Once enabled, you'll need a one-time code from your phone or an authenticator app in addition to your password, which makes it much harder for anyone else to access your account.
You can reach the Trust & Safety team directly through the Help Center by selecting Report a Safety Concern, or from the report option on any profile, listing, or message. For urgent issues, such as a compromised account or active scam, look for the priority contact option, which is monitored around the clock.